Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thecandlewytch.com.au (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and certain cookies installed on your device. As you browse the Site, we also gather information about the specific web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This automatically collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit allaboutcookies.org.
  • Log files: Track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This is referred to as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information to process orders placed through the Site (including processing payment, arranging shipping, and providing invoices and order confirmations). Additionally, we use this Order Information to:

  • Communicate with you,
  • Screen orders for potential risk or fraud, and
  • Provide information or advertising related to our products or services, in line with your preferences.

We use Device Information to help screen for potential risk and fraud (particularly your IP address) and to improve and optimize the Site (for example, by analyzing customer interactions with the Site and evaluating the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to assist in its usage as described above. For instance, we use Shopify to power our online store; you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to understand how customers interact with the Site; more information on Google’s use of your data can be found here. You can opt out of Google Analytics here.

Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests (such as subpoenas or search warrants), or protect our rights.

Behavioral Advertising

We use your Personal Information to deliver targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page here.

You can opt out of targeted advertising using the following links:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.

Do Not Track

Please note, we do not alter our Site’s data collection and usage practices when we detect a "Do Not Track" signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to request its correction, update, or deletion. To exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, we process your information to fulfill contracts (for example, when you make an order through the Site) or to pursue legitimate business interests as described above. Your information will also be transferred outside of Europe, including to Canada and the United States.

Data Retention

We will maintain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Minors

The Site is intended for individuals over the age of 18. Anyone under this age must have parental or guardian consent to use the Site.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us via our contact page.